Cancellation, Return & Refund Policy

Last updated: June 2026

cancel

Cancel Anytime

No lock-in, no extra fees.

schedule

Access Until End of Period

Paid period stays active after cancellation.

policy

14-Day Refund Window

Statutory withdrawal rights where applicable.

1. Subscription Cancellation

1.1 You may cancel your subscription at any time from Workspace Settings → Plan & Subscription in the app, or via the billing portal link in your payment confirmation email.

1.2 Cancellation takes effect at the end of the current billing period. You will not be charged for periods after the cancellation date.

1.3 When a subscription is cancelled, the workspace reverts to the free plan when the paid period ends.

2. Refund Policy

2.1 General

Unless required by applicable law, all transactions are non-refundable and non-exchangeable. Cancelling a subscription prevents future billing but does not automatically refund the current billing period.

check_circle 2.2 Refunds and Withdrawals

check14-day withdrawal: Where applicable law grants a statutory right of withdrawal (including consumers in Turkey, the EU/EEA and UK), you may request a full refund within 14 days of the transaction date.
checkCancel anytime: You can cancel your subscription at any time to prevent future billing. Cancellation takes effect at the end of the current billing period.
checkTechnical or product defects: If persistent technical issues prevent you from using the service as described, contact us. Refunds are handled in accordance with applicable consumer protection laws.
checkPaddle payments: Where checkout is processed by Paddle, refunds are also subject to the Paddle Refund Policy and Paddle Buyer Terms.

3. How to Request a Refund

3.1 To request a refund or exercise a statutory withdrawal right, email [email protected] or use the refund option in your Paddle receipt (where applicable).

3.2 Include your registered email address, workspace name, transaction date and reason for the request.

3.3 Eligible refund requests are reviewed promptly. Approved refunds are processed within 14 days where possible, using the original payment method.

3.4 If you receive a refund, access to the relevant paid features will cease in accordance with this policy.

4. Automatic Renewal

4.1 Subscriptions renew automatically at the end of each period using the payment method on file. Reminder notices are sent where required by law.

4.2 If renewal payment fails, we may retry the payment. If payment cannot be collected, the subscription may be cancelled.

4.3 You may cancel before renewal to prevent future charges.

5. Payment Processing

This policy is aligned with the Paddle Buyer Terms and Refund Policy where Paddle acts as authorized reseller. Nothing in this policy limits mandatory consumer rights under applicable law.

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Have questions?

For cancellation, refund or billing enquiries, email [email protected] or use the in-app support channel.

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